Shipping policy

SHIPMENT PROCESSING TIME

Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorized and verified, all orders are processed within 1-3 business days. Custom orders are processed within 3-7 business days. We will contact you for some reason if there are any delays. 

DELIVERY ESTIMATES

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfil your order. 

TRACKING OPTIONS

Matrix Herbal Blends aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

DAMAGED, MISSING, OR LOST PACKAGE

There are several reasons why a package gets damaged, lost, or becomes a deliver exception. Please contact our support center if this occurs.

QUESTIONS

If you have any questions about the delivery and shipment of your order, please contact us at: support@matrixherbals.com.